Klarna

You must be a UK resident, over 18 years old and have a valid payment card to use Pay in 3. When we say ‘valid payment card’, we mean the card must be in your name, and must not have expired. You  should also make sure the card you use has enough money available to cover all the instalments. 

Pay in 3 is a credit product. It’s our decision whether or not we start a credit agreement with you.

With Pay in 3, you can pay for something you buy by dividing the cost into three equal instalments. At checkout, you’ll see an option to ‘Pay Later in 3 interest-free instalments’. When you choose this option, just enter your card details to complete your purchase. 

There won’t be any interest, fees or charges for using a debit or credit card by Klarna. Although your bank might charge you interest or other fees on top if you pay using an interest-bearing credit card, for example. 

Yes, you are able to make payment early through the Klarna App by paying by card immediately or you can request our bank account details from their Customer Services team for direct bank transfer. If a payment is made earlier, and the balance cleared they will not continue charging your card.

Klarna accepts most cards except prepaid cards. We may also not accept a card that’s due to expire in the near future. We’ll let you know at checkout if your card hasn’t been accepted.

At the point of purchase they will  freeze the first of your three instalments on your card. This means you won’t be able to spend this money on anything else. Once they've received confirmation that your items have been shipped, or that the order has been processed, the first of your three payments will be taken from your card automatically using the frozen amount. You’ll be able to see this on your card statement. If your items are not shipped, they will unfreeze or refund your money and you’ll be able to spend it again. This may take a few days depending on which bank you’re with.

The second payment will be taken 30 days after the first payment, and the last one 60 days after the first payment. Your card will be charged automatically when your payment is due so you don’t have to paying them back manually or worry about missing a payment. 

The dates these payments are due will be sent to you by email, and you’ll be able to check them in our app. 

Sometimes the shop (instore or online merchant) doesn’t charge you for your whole order all at once. They might do this if they ship your items at different times. If this happens, we’ll make a new Pay in 3 plan for each part order they make. Each of these order parts will have its own due date, depending on when the shop confirms that part of your order. 

If your card is cancelled, you’ll still have to pay them any money you owe as soon as they ask you to.

If your card details change between your purchase and your final payment, you must tell them your new details. You can do this online. If you don’t give us this information, they might ask the bank for your details. 

Your cancellation is subject to Boa Boa Wear's policy, so you need to check our cancellation policy and instructions on how to cancel an order and return the good(s) if already received.

If your next payment or due date for the cancelled order is approaching, you can pause billing by choosing that order in the Klarna App and click “Report a problem”.

Once we have confirmed the cancellation or return, Klarna will update your payments accordingly as well as refund any amounts due. Refund processing times to you may vary and can take up to 14 days depending on the consumer’s bank.

If you cancel your order, Klarna will cancel any outstanding payments and pay back any amounts they've already taken from your card.

If you want to return part of your order, they will take the amount from your outstanding balance. It won’t count as a payment, so you’ll need to continue making your payments on the dates they’re due until your balance is paid in full.

Refunds for Pay in 3 are processed in different ways. It depends on the status of your payment schedule, how much you’ve paid and if the merchant has processed a full or partial refund.

Full refund

If you’re due a full refund , they will cancel any remaining payments and refund anything you’ve already paid to the card you used to make the payment.

Partial refund

If you’re due a partial refund  that’s more than the remaining balance on your order, they will deduct the amount from the outstanding balance first. Klarna will then refund the difference to the card you used to pay off the purchase.

If the partial refund is less than the remaining balance on your order, they will deduct the amount from the outstanding balance. Klarna will then spread the remaining balance evenly over the remaining payments.

If we can’t take the first instalment from your card, Klarna let you know, and try up to two times again to take the money. They will let you know when they're going to try again, so you’ll have plenty of time to put some money onto your card to make the payment.

If they can’t take the money from you after two attempts, they'll roll the missed payment over to the second instalment. If they can’t take the second instalment, they'll give you a few days to update your card details or make sure there’s enough money on your card. 

If they still can’t take payment after two more attempts, they'll roll over the payment to the next and final instalment. If they still can’t take the payment, they'll try again twice. If they're still not successful, they might ask you to pay the outstanding amount directly or use a debt collection agency to collect the money. 

Klarna will always get in touch with you before charging your card. We will also contact you if we roll over a payment to the next due date or if we have to use a debt collection agency.

Not paying your instalments on time might also mean you can’t use Klarna in the future. We will report information to credit reference agencies about the payments you make, and about any payments that you fail to make on time.

No. They might carry out a limited credit search on you at a credit reference agency. This is a ‘soft credit check’, and won’t affect your credit score, or your chances of using credit in the future. You’ll be able to see it on your credit file, but no one else will. 

Klarna will report information to credit reference agencies about the payments you make, and about any payments that you fail to make on time. Failure to pay on time  might affect your ability to obtain credit in the future from Klarna and other lenders. More information about reporting to credit reference agencies can be found in Klarnas Privacy Notice.

Klarna store your card details on their systems when you shop with them. They'll use these details to approve future payments. Unless you opt out, they may also use this information to fill out your card details for your convenience when you buy things in the future. 

You can manage your cards online. If Klarna gets updated card details from your bank, they might also store this information on our system.

They use your personal data to identify you and to carry out customer analysis, credit assessments, credit reporting to credit reference agencies, marketing and business development. Klarna might also share your data with some partners (such as credit reference bureaus), which might be based outside of the UK.

Please see their Privacy Notice here for more information about your rights, how you can get in touch with us, or to complain. By using Klarna’s services you confirm that you’ve read this notice. 

You can make a complaint through their customer service webpage using their live chat feature, or by calling them on (+44) 0808 189 3333. They try to handle all complaints as quickly and smoothly as possible. If you’re not happy with their response, you can contact Klarna’s Complaints Adjudicator. Use the form provided alongside your final response. You can find their full complaints information here. 

Visit Klarna’s website here or download the app to speak with customer service. Please see terms for full details.