Check most frequently asked questions here, if you still need help then please contact us at customercare@boaboawear.com


If you have a faulty or damaged item, you can contact us to return it. Please don't return it without having spoken to one of our team first.  

Items are valid for return if they were purchased within:

Lingerie, swimwear and clothing within: 3 months

Toys: 6 months

You have 40 days to return your order after receiving it. We have tried to make it as easy as possible for you to return your order. Please refer to our Returns page for more details. 


Sadly not. Once we have received your order, we are unable to change the address.  

If your order arrives at a wrong address because of an error you have made, we are unable to take any responsibility.

It may be possible for you to contact the courier and change the address, but if this is not possible, we are not liable to arrange redelivery or contact the couriers on your behalf.  

Sometimes the parcel will be refused and returned to us, and in these circumstances, we will be in touch to organise redelivery to the correct address. 

If you are not in, the courier may leave a calling card telling you how to get your parcel. If you have chosen either of these options, they may have delivered it to a neighbour or your safe place; if not, they may have taken it your local delivery office for you to collect. 

If you do not have a card, but have received a delivered or missed delivery notification, then please contact the courier to arrange a redelivery or collection.  

If it’s been more than 4 working days since you should have received your order, please contact us and we will sort it out as quickly as possible.

We’re sorry about this. It doesn’t happen very often.  

Please check that the couriers haven’t delivered it to a neighbour or left in a safe place. Sometimes it may be still in transit or may have been left at your local depot. It is worth contacting the courier to check in the first instance.  

If you still cannot locate your order, please contact us and we will assist you. You must contact us within 10 days of dispatch so that we can investigate and track it.  

UK delivery

Between 5th and 25th December 2023, we will be offering free UK standard delivery with all orders.  You will still be able to order and pay for express delivery. 
Order by 1pm on the 17th with Standard delivery or by 2pm on the 20th with Next Day to get your order before Christmas!
We use Royal Mail and DPD to deliver our goodies in the UK.
We send smaller items in our custom postage bags and larger ones in cardboard boxes. Gift-wrapped orders will be sent in our beautiful gift boxes and protected inside postage boxes.
Postage options we offer are:

Royal Mail Standard £3.50 – or free for orders over £50


  • Sent via Royal Mail
  • Orders placed before 3pm will be sent the same day. Delivery usually takes 4-5 working days. 
  • Royal Mail will message you with the contact details you give when ordering to let you know when they will deliver. 
  • Delivery excludes weekends and bank holidays. 
  • Adverse weather and postal strikes may cause delays.  
  • Some postcodes may experience delays with our standard service:
    BT, GY, HS, JE, KW, PA60-75, PA78, PH30, PH44-44, ZE2 AND ZE3 


Next Day Delivery £5.50 


  • Sent via DPD
  • For next day, orders must be received before 2pm Monday –
    Thursday. This does not include bank holidays.  
  • Orders will be sent with a tracked service.  
  • The courier service will contact you with your delivery date and time on the contact details you provide at checkout.
  • Delivery excludes weekends and bank holidays.
  • Adverse weather and postal strikes may cause delays.  
  • Some postcodes may experience delays with our next day service:
    BT, GY, HS, JE, KW, PA60-75, PA78, PH30, PH44-44, ZE2 AND ZE3 

We use Royal Mail, DPD, DHL and FedEx, with multiple shipping options available. The cost will vary depending on your location and will show on checkout. 

We do not include any charges like these in your order price, and they are your responsibility to pay.   

All orders are shipped from the UK, and you can find out more information about these charges by contacting your local customs office.  

If you refuse to pay the customs charges, your order will be sent back to us, and any further delivery attempts or refunds will be subject to another delivery fee.

If you are a part of the EU, there should not be any duty charges.


So many women are walking around wearing the wrong bra size!! The right size bra should support you and make wearing it comfortable, not a chore. We recommend trying our bra sizer to find your Boa Boa fit.


When you try on a bra, it should be on the last hook and eye (the loosest), which means that you can go up as the material loosens over time. The shoulder straps should sit snuggly on the shoulder and not be tight, or falling off.  

The centre front of the bra should sit flush with your chest in the middle and the underwire should be sitting on your rib cage, not on your breast tissue. The underhand should be level all the way around you, and you should be able to pull it away slightly from yourself.  

Sister Sizing is a way of sizing up or down from your normal size, where the volume will stay the same and ensure that you will get a comfortable fit. This can work better for you with some styles of bras.  

You can go to the right or left of your usual size in the chart below to get your sister size.  

The cup letter might change, but the volume will stay the same. 

Underwear care

You've bought your new bra, you love it, now you need to know how to wash it to keep it looking it brand spanking new.

Bras are meant to be kept for around six to eight months, but realistically, we all keep them for much longer, and if you look after them, you can keep them in shape and looking good for much longer too.

How often you wash it depends on how often you are wearing it, and your personal preference, but generally it's recommended to wash them every 3 washes or so.  This also means that you get to wear other bras, and are helping to maintain the shape on them.  

We recommend using a bra bag to wash your undies in wink wink, and you can get one of our fabulous wash bags here.

Just pop your delicates in the wash bag (make sure you have done your bra up so it doesn't catch anything else) and in your washing machine along with your other clothes, and wash according to the washing instructions on the label.  We recommend using a gentle detergent and washing at 40 degrees on a delicate cycle.   Don't tumble your undies and bras, and hand them to dry so that they keep their shape.  

For padded bras, hand washing in luke warm water with mild detergent is best, and then hanging out to dry. 



Need More Help? customercare@boaboawear.com